Privacy Policy
At Real Life Egypt, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we handle your data when you use our website or book trips across Egypt, including Cairo, Alexandria, Luxor, Aswan, Hurghada, and Sharm El Sheikh.
Information We Collect
We may collect the following information:
Full name, email, phone number, nationality.
Booking details for tours, hotels, transportation, and excursions.
Passport information (when required for domestic flights or permits).
Payment details (processed securely through third-party gateways).
Device information, IP address, and website cookies.
How We Use Your Information
We use your data to:
Process your bookings and travel arrangements inside Egypt.
Reserve hotels, Nile cruises, transportation, and tour guides.
Contact you about itinerary updates or booking confirmations.
Enhance our website performance and customer experience.
Provide customer support throughout your trip.
Comply with legal, tourism, and security regulations.
Data Protection & Security
Your personal data is protected using strong encryption and industry-standard security methods.
All payments are handled through secure, certified payment providers.
We do not store your full credit card details.
Sharing Your Information
We only share data when necessary to complete your travel services, such as:
Hotels in Cairo, Alexandria, Luxor, Aswan, Hurghada, and Sharm El Sheikh
Nile cruise operators
Domestic airlines
Transportation companies
Licensed Egyptian tour guides
We never sell or trade your information with third parties.
Your Rights
You may request:
Access to your personal data
Correction or deletion of your data
Information about how we use your data
Withdrawal of consent
To submit a request, contact: info@reallifeegypt.com
Your Rights
You may request:
Access to your personal data
Correction or deletion of your data
Information about how we use your data
Withdrawal of consent
To submit a request, contact: info@reallifeegypt.com
Payment Policy
We aim to provide a smooth and secure payment experience for all our guests traveling within Egypt.
Accepted Payment Methods
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Credit/Debit cards (Visa, MasterCard, etc.)
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Online payment gateways
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Bank transfer
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Cash payments for local customers (when allowed)
Deposit & Payment Terms
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A deposit may be required to secure your booking.
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Some services—such as Nile cruises, domestic flights, or hotel reservations in Luxor, Aswan, Hurghada, Sharm, Cairo, or Alexandria—may require full payment in advance depending on availability.
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All tour prices are subject to change based on seasonality, supplier rates, and domestic travel conditions.
Secure Transactions
All payments are encrypted and processed through secure gateways.
Real Life Egypt does not store credit card information and cannot access it.
Cancellation & Refund Policy
We understand that travel plans may change, especially for tours across Egypt. Our policy is designed to be fair and transparent for all customers.
Cancellation by the Customer
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More than 30 days before the tour date: Full refund (excluding bank or admin fees).
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15–30 days before the tour: 50% refund.
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7–14 days before the tour: 25% refund.
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Less than 7 days before the tour: No refund.
Non-Refundable Items
Some services are non-refundable due to third-party regulations, such as:
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Domestic flight tickets (Cairo–Luxor, Cairo–Aswan, Sharm, Hurghada)
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Special hotel offers
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High-season reservations
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Nile cruise bookings in peak periods
Cancellation by Real Life Egypt
If the company cancels a tour due to weather, safety concerns, or operational issues:
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You will receive a full refund, or
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You may reschedule your tour at no extra cost.
No-Show Policy
If the customer does not attend the tour on the scheduled day, the booking is non-refundable.
Date Changes
We allow date changes depending on:
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Availability
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Supplier policies
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Seasonal pricing differences
Additional fees may apply when changing bookings with hotels, cruises, or airlines.
